Last updated: 3rd October 2025
O Watford (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website, sign up for events, join our mailing list, or interact with us online and in-venue. It also explains how we use cookies and similar technologies.
We may collect and process the following personal data:
Contact details: name, email address, phone number.
Booking details: event bookings, table reservations, ticket purchases.
Payment details: handled securely by our payment provider (we do not store full card details).
Marketing preferences: email opt-ins, social media engagement.
Website usage data: IP address, device type, and browsing activity via cookies and analytics.
We use your personal data to:
Process bookings, reservations, and payments.
Send event confirmations and customer service updates.
Keep you updated with news, events, and promotions (if you opt-in).
Improve our website, marketing, and customer experience.
Comply with legal and regulatory obligations.
If you opt-in, we may send you updates by email or SMS about upcoming events, offers, and news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We only share your personal data with:
Trusted service providers (e.g. ticketing, booking, and payment platforms such as Collins / DesignMyNight, Ticket Tailor, or Eventbrite).
Marketing platforms (e.g. email providers, Meta Ads, Google Ads) to deliver relevant promotions.
Legal or regulatory authorities, if required by law.
We will never sell your personal data.
We take appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.
We retain your personal data only as long as necessary for the purposes set out in this policy, unless a longer retention is required by law.
You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications.
Restrict or object to processing in certain circumstances.
Lodge a complaint with the ICO (Information Commissioner’s Office).
To exercise these rights, contact us at: info@o-watford.co.uk
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners.
Essential cookies – required for the website to function (e.g. bookings, security).
Analytics cookies – to understand how visitors use our website and improve performance.
Marketing cookies – to deliver relevant adverts and measure campaign effectiveness.
Preference cookies – to remember your settings and provide a more personalised experience.
Some cookies are placed by third parties, such as:
Collins / DesignMyNight or Ticket Tailor (for bookings and ticket sales).
Google Ads & Meta (Facebook/Instagram) (for targeted advertising and analytics).
Embedded content (videos, maps, or social media feeds).
These third parties may collect data directly from your browser.
You can manage or block cookies in your browser settings. Most browsers let you delete existing cookies, block new ones, or receive alerts before cookies are placed. Please note that some site features may not work properly if cookies are disabled.
For more detailed guidance, visit www.aboutcookies.org or www.allaboutcookies.org.
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
If you have any questions about this policy or how your data is handled, please contact us: